Accessibility Information - Dean E. Smith Center
December 20, 2018 | General
For patrons with disabilities or chronic medical conditions, the Dean E. Smith Center provides accommodations including accessible seating, auxiliary aids and services and accessible restrooms that will allow for an enjoyable game day experience. Accessible seating is made available at the Dean E. Smith Center in accordance with the Americans with Disabilities Act of 1990.
Accommodation Requests
If you have a disability or chronic medical condition and you wish to request accommodations, please complete the Accessibility Request Form to request an accommodation. You may also contact the UNC Ticket Office at adatickets@unc.edu or 919-962-2296. Early requests are encouraged. Depending on your particular needs, two weeks' notice will generally allow us to make every effort to accommodate your request.
Accessible Entrances
All entrances at the Dean E. Smith Center are accessible for guests with disabilities. All guests should enter the arena through Entrances A, B, or D. Students enter exclusively through Entrance C.
Assistive Listening Devices/Hearing Impaired
Assistive Listening Devices are available at no charge. A driver's license, credit card or some other acceptable form of picture identification is required as a deposit.
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Assistive listening devices are available on game day for those in need. Guests needing assistive listening devices should contact any GameDay staff member or call/or text the GoHeelsFan Text Line at 919-238-9894 with the requested seat location. Once the request is received, Athletic Event Management staff will deliver the device to the guest at his/her seat. Fans may also visit the Fan Services Booth across the concourse from Section 125 and near the Tar Heel Team Store (between Entrance A and B).
Parking
Disability Parking is available on a first-come, first serve basis in the Rams Head parking deck on Ridge Road. Bus transportation to the Smith Center from the designated disability parking area is available before events. For safety reasons, transportation to the parking area after an event is available approximately 30 minutes following the conclusion of the event.
For more information on accessible parking, please visit the UNC Department of Public Safety's website.
Restrooms
Accessible restrooms are located on the concourse level in the Smith Center.
Seat Locations
Accessible seating is located on the concourse level in the Smith Center.
Service Animals
Trained guide dogs or service animals assisting guests with disabilities are permitted inside the Smith Center. Guests requesting this accommodation are encouraged to complete the Accessibility Request Form in advance of the event.
Ticket Information
Accessible seating is available at all UNC Athletics ticketed sporting events. Accessible seating is reserved exclusively for customers with accessible needs and their companion(s). Depending upon availability, we will make efforts to ensure that seats for additional guest(s) will be located as close as possible to the accessible space. Typically for every one customer who needs accessible seating, we allow up to two companion seats.  This policy ensures that we are able to accommodate all those that need accessible seating.
Online
How to purchase accessible tickets online:
- Go to goheels.com/tickets
- Navigate to the sport for which you want to purchase accessible tickets
- Click on "Single Games"
- Select the games for which you want to purchase accessible tickets
- Click on "Accessible Seating"
- Click "Yes, continue" to acknowledge the terms & conditions
- Select your seats either by Purchase by Seat or Purchase by Price
- Add to cart
- Select the desired delivery method and "Checkout"
You'll receive an email confirmation for your records.
By telephone
Tickets may be purchased by calling the UNC Athletics Ticket Office at (800) 722-4335 or (919) 962-2296. Phone lines are open Monday through Friday 8:30 a.m. to 4:30 p.m., excluding university holidays. Please inform the UNC Athletics account executive that you need to purchase accessible seating at the time of purchase. Please be specific in the type of seating that you require (e.g. wheelchair, limited mobility, sight impaired or hearing impaired seating), the number of accessible seats you will need and the number of companion seats you will need.
In person
Tickets may be purchased in advance at the UNC Athletics Ticket Office located at the Ernie Williamson Athletic Center, 450 Skipper Bowles Drive, Chapel Hill, North Carolina.  The ticket office is open Monday through Friday 8:30 a.m. to 4:30 p.m., excluding university holidays.
Exchanging Already Purchased Tickets for ADA Seating – Before Game Day:
Please complete the Accessibility Request Form to request an accommodation. You may also contact the UNC Ticket Office at adatickets@unc.edu or 919-962-2296. Early requests are encouraged. Depending on your particular needs, two weeks' notice will generally allow us to make every effort to accommodate your request.
Day of Game ExchangesÂ
On the day of the event, please scan into the stadium using your original ticket.  Upon entry please make the gate supervisor aware of your need for accessible seating.  At that time you will be relocated to an accessible area.
Non-Ticketed Sports
For non-ticketed events, guests should make any event staff member aware for their need for an accessible seat, and the event staff member will then assist the guest with accommodating their accessible seating needs.
Questions? Call (800) 722-4335 or (919) 962-2296, email adatickets@unc.edu.
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Wheelchairs
Guests needing assistance while in the Smith Center for an event should contact the nearest supervisor or the relocation attendant at Gate B.