Accessibility Information - Carmichael Arena
December 21, 2018 | General
For patrons with disabilities or chronic medical conditions, Carmichael Arena provides accommodations including accessible seating and accessible restrooms that will allow for an enjoyable game day experience. Accessible seating is made available at Carmichael Arena in accordance with the Americans with Disabilities Act of 1990.
Accommodation Requests
Guests requiring accessible seating should make the supervisor at the main entrance gate aware of their need for an accessible seat and the supervisor will then direct the guest to one our accessible seating staff members located on the concourse level.
Accessible Entrances
The main entrance (adjacent to Hooker Fields) at Carmichael Arena is accessible for guests with disabilities. All guests should enter the arena through the main entrance. Students enter exclusively through the student gate at the North Doors and alternative arrangements can be made for students with disabilities.
Parking
For women's basketball, disability parking is available at Cobb Deck at no charge to patrons. Shuttle services are available to/from the main entrance of the Cobb Deck to/from Carmichael Arena one hour prior to game time.
For volleyball, gymnastics, and wrestling, disability parking is available on South Road at no charge to patrons. Guests should notify the parking attendant at the top of Carmichael Drive and the parking attendant will assist with parking the vehicle.
For more information on accessible parking, please visit the UNC Department of Transportation and Parking website.
Restrooms
Accessible restrooms are located on the main concourse in Carmichael Arena.
Seat Locations
Accessible seating is located at the top of section 105-109 in Carmichael Arena.
Non-Ticketed Events
For non-ticketed events, guests should make any event staff member aware for their need for an accessible seat, and the event staff member will then assist the guest with accommodating their accessible seating needs.
Service Animals
Trained guide dogs or service animals assisting guests with disabilities are permitted inside Carmichael Arena. Guests requesting this accommodation are encouraged to email the relevant documentation to adatickets@unc.edu in advance of the event. Relevant Documentation and appropriate signage is encouraged at all times the animal is in and around Carmichael Arena.
Ticket Information
Accessible seating is available at all UNC Athletics ticketed sporting events. Accessible seating is reserved exclusively for customers with accessible needs and their companion(s). Depending upon availability, we will make efforts to ensure that seats for additional guest(s) will be located as close as possible to the accessible space. Typically for every one customer who needs accessible seating, we allow up to two companion seats.  This policy ensures that we are able to accommodate all those that need accessible seating.
Online
How to purchase accessible tickets online:
- Go to goheels.com/tickets
- Navigate to the sport for which you want to purchase accessible tickets
- Click on "Single Games"
- Select the games for which you want to purchase accessible tickets
- Click on "Accessible Seating"
- Click "Yes, continue" to acknowledge the terms & conditions
- Select your seats either by Purchase by Seat or Purchase by Price
- Add to cart
- Select the desired delivery method and "Checkout"
You'll receive an email confirmation for your records.
By telephone
Tickets may be purchased by calling the UNC Athletics Ticket Office at (800) 722-4335 or (919) 962-2296. Phone lines are open Monday through Friday 8:30 a.m. to 4:30 p.m., excluding university holidays. Please inform the UNC Athletics account executive that you need to purchase accessible seating at the time of purchase. Please be specific in the type of seating that you require (e.g. wheelchair, limited mobility, sight impaired or hearing impaired seating), the number of accessible seats you will need and the number of companion seats you will need.
In person
Tickets may be purchased in advance at the UNC Athletics Ticket Office located at the Ernie Williamson Athletic Center, 450 Skipper Bowles Drive, Chapel Hill, North Carolina.  The ticket office is open Monday through Friday 8:30 a.m. to 4:30 p.m., excluding university holidays.
Exchanging Already Purchased Tickets for ADA Seating – Before Game Day:
Please complete the Accessibility Request Form to request an accommodation. You may also contact the UNC Ticket Office at adatickets@unc.edu or 919-962-2296. Early requests are encouraged. Depending on your particular needs, two weeks' notice will generally allow us to make every effort to accommodate your request.
Day of Game ExchangesÂ
On the day of the event, please scan into the stadium using your original ticket.  Upon entry please make the gate supervisor aware of your need for accessible seating.  At that time you will be relocated to an accessible area.
Non Ticketed Sports
For non-ticketed events, guests should make any event staff member aware for their need for an accessible seat, and the event staff member will then assist the guest with accommodating their accessible seating needs.
Questions? Call (800) 722-4335 or (919) 962-2296, email adatickets@unc.edu.