University of North Carolina Athletics
Carolina ALL-IN-1
Carolina Athletics has partnered with ALL-IN-1, a smart ticket that will allow Tar Heel season ticket holders to access simplified digital ticketing
- ALL-IN-1 is a smart ticket that will simplify your digital wallet for ticket packages. Add each ALL-IN-1 ticket just once per seat. ALL-IN-1 will automatically update to the next event within that season’s package.
- Quick and Easy: Add each ALL-IN-1 pass to your digital wallet just once.
- Declutter Your Wallet: ALL-IN-1 automatically updates to the next event in your season ticket package.
- ALL-IN-1 is Smart: ALL-IN-1 will update if the tickets are transferred or become unavailable.
- Transfer & Manage Your Tickets: You can still transfer and manage your tickets from your My Account page.
- When a ticket is transferred, sold, or returned, the ALL-IN-1 ticket corresponding to that seat for the respective event will display as “Voided” on Apple/iOS devices and will collapse for Google/Android devices.
- In addition, the ticket will no longer be visible in the “My Upcoming Events” section of your My Account portal. Also, when you click on the “View ALL-IN-1 events” under the Event Details page, the event will now be greyed out.
- Login to your account via www.GoHeels.com/MyAccount or through the GoHeels app.
- In your “My Upcoming Events” tab, select an event that is part of your season ticket package.
- The first time you click on an event, a pop-up will appear, providing additional information on ALL-IN-1 tickets. You may close out of this window by selecting the X in the upper-right corner or by clicking the “Got It” button at the bottom of the page. You can also select “Learn More” on that page for more information.
- Under your My Tickets section, select Add to Wallet to add the ALL-IN-1 ticket to your wallet. Remember, you only need to add one ALL-IN-1 pass for each ticket for the season. You can also select What is ALL-IN-1? or View ALL-IN-1 Events for additional information.
- After selecting Add to Wallet, click the Add button on the next screen (located in the upper right corner on Apple/iOS devices and lower left corner on Google/Android devices).
- If the ticket is eventually transferred, sold, or returned, the ticket will show as VOIDED on Apple/iOS devices, while on Google/Android devices, it will collapse and show in Expired Passes.
ALL-IN-1 Frequently Asked Questions
ALL-IN-1 is currently only available for select season ticket packages.
When you attempt to access your ticket in My Account via GoHeels, the ALL-IN-1 logo will appear in the upper right corner of your ticket once added to your wallet.
You are always able to log in to your My Account portal via GoHeels (website or app) on your mobile device. Once there, find the applicable event, and click Add to Wallet. You’re done!
You need to add each seat to your wallet only once. In your device’s passbook or wallet app, the ALL-IN-1 pass will know to automatically update to the next applicable event.
Typically, the ALL-IN-1 pass will automatically update after the end of each respective event. This update may not be immediate, but will occur overnight in most instances.
Check your mobile wallet to verify any updates or changes. After the previous event has ended, the pass should display the upcoming event’s name and date. Remember, this update may not be immediate.
The ALL-IN-1 pass should update automatically following the conclusion of the preceding event. If this does not occur and the update is delayed, please contact the Ticket Office for support and assistance. Remember, you can always access your ALL-IN-1 pass through your GoHeels account by going to My Upcoming Events once you click on Manage My Account.
The ALL-IN-1 pass will display VOIDED or collapse into your expired passes, depending on which mobile operating system your device is using. Furthermore, in the event details portion of My Upcoming Events, the ticket will no longer display or will be greyed out.
No, but the events included in your ALL-IN-1 pass can be managed individually. Once transferred or sold, the recipient of your ticket will be given access to a singular/individual ticket, not a portion of an ALL-IN-1 pass.
- If a season ticket package is determined to be fashioned as an ALL-IN-1 pass, it will be sent initially in the ALL-IN-1 format. However, should you wish to be sent tickets as individual links, that option can only be requested following the initial distribution of your ALL-IN-1 pass.
- If you would like to have a singular game or seat from your package sent individually, this will overwrite and void that seat for the selected event in your downloaded ALL-IN-1 pass.
- If you would prefer to have the entirety of your season ticket package sent individually (in other words, as they have been traditionally sent in years past), please consider the following information:
- Season tickets will initially be sent as an ALL-IN-1 passes, as has been determined by the Ticket Office.
- Once this has been done, you are welcome to reach out to the Ticket Office to request your tickets to be resent as individual links for mobile download.
- These links will be subsequently converted to individual passes in your mobile device’s passbook app once you have downloaded them. Please consider removing/deleting the ALL-IN-1 pass from your wallet before adding the new/resent events to your wallet. This will help to avoid duplication of events in your passbook and ensure a smooth entrance into the stadium for each respective event.
- Yes, you can go to your My Account page on GoHeels and access your pass(es) at any time.
- Please note, if you have requested to have an event individually reprinted, this event will no longer be included as an ALL-IN-1 pass eligible event. To gain access to the entirety of your ALL-IN-1 events in a singular pass, please reach out to the Ticket Office to have your package resent in its entirety. Once this has occurred, ALL-IN-1 will be re-enabled for all of your season ticket’s events.