2020 Kenan Stadium Reduced Capacity FAQs

Last updated on August 6, 2020

CHAPEL HILL—Carolina Athletics hopes Tar Heel fans everywhere are safe and well. The following are answers to frequently asked questions regarding reduced seating capacity at Kenan Stadium for the 2020 season.

Why was a decision made to go to a reduced capacity model?
The health and safety of our student-athletes, coaches, staff, visitors, and Carolina Community will continue to be our priority as make decisions about fall sports. Data and trends regarding the Covid-19 pandemic continue to create a fluid environment in which we must make decisions, but reduced fan capacity in Kenan Stadium is a necessity.

What will the capacity be for Kenan Stadium this fall?
We are still working with state and local officials on the exact capacity for Kenan Stadium this fall.

What changes will Covid-19 have on attending games at Kenan Stadium?
Patrons will have socially distanced seating, along with digital tickets and parking passes to ensure limited contact with staff members upon entering the facility. Additional information will be made available soon on www.goheels.com.

What does these changes mean for season tickets?
For the 2020 season, there will be no season tickets. Tickets will only be available by request on an individual game basis.

Who will be able to request individual game tickets?
Season ticket holders and Rams Club members will be able to request tickets.

How will single game tickets be allocated?
Tickets will be allocated based on Rams Club priority points while giving priority to season ticket holders.

Will tickets be available to the public to purchase?
Tickets will only be available to request for season ticket holders and Rams Club members. We do not anticipate any additional on-sales for the 2020 season.

I previously made a single game request. Will I have to request tickets again?
Yes. Due to the changes in the schedule from the ACC, all previous single game requesters have been emailed and the requests have been removed from accounts.

I purchased tickets for the Auburn game, will those be refunded?
As of August 4^th, all tickets purchased for the Auburn game have been refunded in full.

If I am awarded tickets, will I have my same seat locations?
Given the reduced capacity, many of the seats in Kenan Stadium will not be used for the 2020 season. As tickets are being assigned based on priority point total, it is possible that your usual seats will not be available and your new locations for the 2020 season may vary greatly from where you sit in a normal year at Kenan Stadium.

If I do not have my season tickets for 2020, how can I attend games?
Only season ticket holders and Rams Club members will have the ability to request games for the 2020 season that they wish to attend.

How will my tickets be delivered?
All tickets will be delivered via digital delivery (mobile or print-at-home).

What if my phone is not able to use mobile tickets?
While any smartphone that has internet access can load a mobile ticket or save a mobile ticket to your Google Pay or Apple Wallet app, patrons that are unable to do so can select the print-at-home option and print the tickets in advance of arriving at the game.

Does this apply to premium seats as well?
Physical tickets will still be provided to individuals in the Blue Zone. All other premium areas will have digital tickets.

What happens with my seat licenses associated with premium seats for 2020?
Rams Club members with seat leases will have the option to donate the amount, roll the amount over towards their 2021 balance, or receive a full refund of their seat lease payments. Questions regarding these options can be directed to Jacob Coggins or Kim Jones in The Rams Club.

As a Rams Club Member, do I still get parking?
All Rams Club members who qualify for season parking passes will receive parking passes based upon their individual game requests.

Are all parking passes digital?
No. Stadium Drive and the RV parking lots will still have physical parking passes. All other lots provided by the Rams Club will be digital.

Will away game tickets still be available for sale?
No. Due to the reduced capacities, we will not have tickets available for purchase to any away games. The tickets that we receive from the host school will be allocated for internal purposes.

How will Carolina Students be handled?
Enrolled students will receive email notification regarding the updated policies for the 2020 football season when more information is available.

Will student guest passes be available for 2020?
Student guest passes will not be available for 2020. Only Carolina students will be allowed into the student section.

What is the best way to reach the UNC Athletics Ticket Office or The Rams Club if I have questions or need assistance?
You can reach the UNC Athletics Ticket Office by email at tickets@unc.edu, by phone at (919) 962-2296, or by chat at www.goheels.com/tickets via the Live Chat box in the upper right hand corner during regular business hours.
You can reach The Rams Club by email at ramsclub@ramsclub.com, by phone at (919) 843-2000, or with the chat function at www.ramsclub.com. For specific questions regarding tickets or parking, you can also email Jacob Coggins, Director of Ticketing and Parking Operations at jacob@ramsclub.com.

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